A hot water system may lose performance because of a faulty component, a leaking connection or a change in demand. The cause needs checking before the unit is written off or a replacement is chosen.
Assessing the system before replacing it
The visit considers the heater type, visible connections and the reported fault. Where replacement is appropriate, energy supply, installation space and household demand help determine suitable options. Plumbing work is coordinated with an appropriately licensed electrician if electrical work is required.
Where this service can help
- Loss of hot water or unreliable supply
- Leaks from heaters and plumbing connections
- Replacement planning and plumbing installation
Access before the visit
Where practical, leave the affected fitting and nearby service openings accessible. If a cupboard, gate or plant area is locked, arrange for the responsible person to be available at the time of attendance.
Discussing the next step
Have the heater details ready if you can read them safely. Tell us whether every hot tap is affected, whether the water goes cold during use and when the change was first noticed.
Call 1800 443 996 to discuss the job. The plumber will explain the proposed work and upfront pricing before proceeding.
Call 1800 443 996